Technical Support

FileKeeper Corporate FAQ

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  1. How does FileKeeper Corporate protect Edge systems such as desktops and laptops
  2. Which applications does FileKeeper Corporate support?
  3. Some of my documents are more important than others. Can I keep more versions of them?
  4. Which operating systems does FileKeeper Corporate support?
  5. Does FileKeeper Corporate work if my files are stored on a network file server?
  6. Does FileKeeper Corporate provide protection for my e-mail?
  7. Will FileKeeper Corporate work with databases like Microsoft Access, Microsoft SQL Server, Oracle, or MySQL?
  8. How does FileKeeper's recovery of deleted documents differ from Windows' Recycle Bin?
  9. Are there any downsides to using FileKeeper Corporate?
  10. I back up my files regularly. Doesn't that give me the same protection as FileKeeper Corporate?
  11. If I use FileKeeper Corporate, do I still need to do backups?
FileKeeper Corporate protects Edge systems data in a number of ways:
  1. Files are protected continuously as a user saves the data
  2. Only changes to files are saved locally and transmitted to a Core server
  3. Files are recoverable regardless of network connectivity via intuitive right-click menus
  4. Data protection and retention policies are defined and managed by IT administrators
FileKeeper supports virtually all applications, as it does not need to know any of the specifics about the applications themselves. Here's a list of popular applications which FileKeeper has been tested with:
  1. Microsoft Outlook
  2. Microsoft Word
  3. Microsoft Excel
  4. Microsoft PowerPoint
  5. Microsoft Visio
  6. Microsoft FrontPage
  7. Microsoft Access
  8. Adobe Photoshop
  9. Adobe Illustrator
  10. Microsoft Visual Studio
  11. Plain text editors like Microsoft Notepad, Microsoft WordPad
With FileKeeper, you are always in control of how many file versions are retained. The number of versions retained is based on the type of document. For example, an accountant may choose to save more versions of Microsoft Excel than a company salesperson. The default settings for FileKeeper are usually sufficient for most users but can be easily adjust the retention settings for any type of document.
The FileKeeper agent currently supports the following client operating systems:
  1. Windows XP with Service Pack 2 or later
  2. Windows 2000 Professional with Service Pack 4 or later
  3. Windows Vista
  4. Windows Server 2003 with Service Pack 1 or later
Yes. There is a setting for this that is off by default but can be turned on. If turned on, this setting will cause FileKeeper to retain previous versions and copy any changes to your designated Data Vaults, even if they are edited directly on a network file server.
It is also possible if you work on your files directly on your computer, to designate a network file server as a Data Vault.
Yes. Many e-mail clients, such as Microsoft Outlook, can store all e-mails in files stored on the local HDD. These files are usually kept open the entire time that the user is using the system. FileKeeper uses "OFP", protection technology that is used to capture hourly snapshots of Microsoft Outlook .PST files and other "always open" files. Once the snapshot is taken, only the byte-level changes are captured and stored.
FileKeeper's "OFP" protection technology can be used to back up databases, such as Microsoft Access, where all data is stored in a single file. However, databases such as Microsoft SQL Server, Oracle, and MySQL are usually installed on dedicated servers and usually have databases that consist of multiple files spanning a disk or group of disks. To protect these applications, it is recommended businesses use Yosemite Backup which is designed specifically for protecting server systems, applications, and databases running at the Core of your business.
Microsoft Windows' Recycle Bin retains documents you have deleted from My Documents (Windows Explorer) or an application's Open or Save dialog box. When you empty the Recycle Bin, all the documents in it are permanently deleted.
FileKeeper is far more selective and flexible than the Recycle Bin. FileKeeper's recovery feature lets you decide how long you want to retain certain document types after they have been deleted and FileKeeper's recovery works regardless of how the document is deleted, even if it is deleted from the DOS prompt. In addition to recovering the file that was deleted, FileKeeper even allows you to recover any previous version of your deleted document.
The previous file versions retained by FileKeeper occupy a very small percentage (typically, approximately 5-10%) of free space on your computer's hard disk. However, since FileKeeper stores protected copies very efficiently by only saving the original file plus any changes to the file, and because local hard disks are inexpensive and generally only used to about 45% capacity, the value of user-initiated file recovery and granular continuous data protection vastly outweighs the perceived increase in storage costs.
No. Traditional backups are a time-based (e.g. scheduled). This means the data is a snapshot in time copy of all or a portion of your folders and documents. Recovery of a file can only be done to the version of file taken during the backup.
FileKeeper is event-based and saves a version of the file each and every time you save a document. Recovery can be done to any previous version saved allowing greater freedom of recovery.
FileKeeper is the best solution for protecting Edge system data such as Microsoft Office documents on notebook PCs but FileKeeper uses hard disks to store protected data. For businesses seeking Total Data Protection, it is strongly encouraged that a solution like Yosemite Backup be implemented to backup the FileKeeper data stored on a Core server to tape. Once this data is on tape, it can be taken and stored offsite for protection from disaster.
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